The Fremantle Chamber of Commerce (FCC) champions policies and strategies that improve the business environment in Fremantle (Perth, Western Australia), enhance community prosperity and develop a sustainable mix of business and lifestyle opportunities for Fremantle’s future. They act as an advocate for the business community, a conduit for information and a promoter of Fremantle’s position in the regional landscape. The Chamber currently have over 500 members, ranging from major corporate organizations to small micro-businesses.
FCC required a CRM system to manage their members, events and organizational activities more efficiently. The main challenge, as is often the case when moving to a new system, was importing and cleaning the existing data which existed in different locations such as multiple Excel sheets and Outlook.
It’s really interesting to see how CiviCRM is being used by these types of associations, as well as smaller not-for-profits. As Brian Shaughnessy of Lighthouse Consulting and Design says “CiviCRM provides a robust set of tools for professional, trade, and community associations. Configure the membership options to track fixed period and rolling memberships, build reports to view new, current, and lapsed memberships, while empowering your members to manage their renewals and personal contact data through self-service forms. Coupled with the event registration, case management, and other tools, CiviCRM creates a single, web-based, centralized database for your association’s data management needs — creating system efficiencies, improving the quality of your data, and allowing organization staff to better serve your members!”
Sankhya Consultants were chosen for the CiviCRM implementation. The project was funded by a grant from the Western Australian government as part of a project to train businesses the benefits of CRMs. The benefits of that for the wider community are that the team at Sankhya had to submit a report on the implementation, so we have that unusual and precious thing – measurable success!
One of the most marked improvements from having their new CiviCRM in place was the streamlined efficiency of the event management process. Before Civi, the average time spent on recording each event participant’s attendance, tracking payment, sending reminders, raising invoices etc was around 70 minutes. Since Civi that average time has gone down to 10 minutes. That’s a saving of around 1 hour per contact, per event!
There are lots of other really impressive stats in the report, such as:
- Updating memberships: Before Civi, 5 mins to contact each member individually, for 1,500 members that’s 125 hours every membership renewal cycle. Since Civi, with automated reminders for the entire database, it takes something like 10 mins admin time per cycle. That’s 125 hours saved!!
- Searching for contacts, to find all the contacts that fulfilled a certain criteria (e.g. lived in a certain area): Before Civi this was a manual process of checking through numerous spreadsheets, taking an average of 2 hours. Since being able to search with Civi’s built-in contact search, this takes less than 5 minutes. Time saved – just under 2 hours!
– Article in CiviCRM July Newsletter